Job Description:
- Perform daily system monitoring, verifying the integrity of all hardware and server resources
- Troubleshoot diverse range of hardware and software
- Assist with Server maintenance and SAN / NAS and Network Configurations
- Schedule, plan, implement and installation and testing of new products and improvements to systems relating to Linux and Windows systems
- Create PC, servers, network setup manual, Troubleshooting report
- Create, manage and respond to support cases submitted by customers, partners
- Work in a fast paced environment that will challenge organizational and time management skills
- Other duties as assigned by Supervisor
- Provides advanced level technical support with the Microsoft suite of products (Windows 7/8/10, Office 2010/2013/2016, etc.)
- Ensures successful completion of all daily tasks (externally and self-assigned)
- Support our customers for HPE ProLiant Servers including Blade Servers, Dell PowerEdge Servers and EMC Storages
- Maintain VMWare vSphere Environments
- Make a selection of HW, SW and License
- Support Sales team for hearing and proposal materials
- Work at night and weekend if needed
- Take a business trip with U.S. and aboard if needed
- Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
Qualification / Requirements:
- English (Required), Japanese (Preferred)
- 3+ Years Work experience as Server Engineer
- CCNA/CCNP/Network+ (Preferred)
- MCSA/MCSE (Preferred)
- 3+ Years of AD admin, WVD, O365, Security
- Communication skills with customers, vender/carrier and company staff.
- Documentation skills
- Microsoft office products (Visio, Word, etc.) skills
- Own car for visiting customer offices