General Position Summary:
- This position is responsible for:
– managing projects and managing support operations for larger clients.
– planning, designing, and developing both project management and support operation, operational flow, and methodology.
- Apply principles and techniques of economic and mathematical analysis.
- 2-3 years of IT Project Manager experience.
- Financial industry experience is a big plus.
- Fluent in Japanese and English.
Essential Job Functions:
Solution Architect Activity
Continually research current and emerging technologies and propose changes where needed.
Select subjects to research, define main research tasks, and create a road map of research and development based on current business opportunities and market needs.
Provide updates to stakeholders on research processes, costs, and budgets on a regular basis.
Research and assess the selected subject, do a feasibility study, and establish a prototype system using the selected technology.
Document the results of the research activities in a report.
Based on the assessment of the selected technology, create a draft of service menus and a draft of a sales proposal.
Support pre-sales activities by coming up with a solution for a potential client, estimating efforts to achieve the solution, presenting the benefits of the new solution, and providing a demo.
Manage activities during requirement gathering, solution ideation, solution design, and solution implementation.
Provide supervision and guidance to teams.
Define technical/non-functional requirements of the customer’s business system.
Design, plan, and deploy the system change and/or code, while discussing technical aspects with outsource vendors.
Estimate and plan efforts necessary for system change and code deployment.
Troubleshoot system errors and/or software bugs, and provide a workaround.
Propose reasonable solutions to the root cause of system errors and/or software bugs.
Design system behavior or use case scenarios and develop program code to meet the requirements.
Provide necessary documents for effective support.
Acquire and apply knowledge of new technology.
Collaborate with senior engineers to identify and solve a variety of problems.
Participates in multi-implementation projects or customer support.
Follow project schedule (WBS) for projects
Follow the support service plan for maintenance support
Performs system tests (integration test, regression test, performance test)
Proposes improvements to the client’s business system
Follow or assist Grade3 engineer in documenting, configuring, and testing tasks in project or support
Record his/her daily work logs every day in the work log system, such as Sprint back Log and SharePoint
Analyze actual versus forecast of assigned support cases and assigned projects.
Analyze the situations of assigned support cases or assigned projects and come up with improvement plans or solutions
Prepare and report to his/her line manager regarding the statuses of assigned projects/support cases.
Come up with improvement plans or solutions based on the above analysis and execute them arranging stakeholders by him/herself
Prepare and report to his/her line manager regarding the statuses of assigned projects/support cases
Provide leadership for team members by building and motivating them to meet project/support goals, adhering to their responsibilities and project/support milestones
Guide team members to solve issues they have and to acquire higher skills
Coordinate internal resources and third parties/vendors for the flawless execution of projects and supports
Ensure that all projects and supports are delivered on time, within scope, and within budget