IT Engineer

Job Description
1. Title of Job Engineer, Professional Services

2. Description of Responsibilities
• Analyzes potential client’s needs, market trends & demands. Creates made-to-order services and products for clients with utilizing available Internet related Products, Services and Technologies.
• Implement and upgrade existing and new services & solutions.
• Technical Consultation for customers.
• Technical Project Management for pre-sales and post-sales.
• Control projects, vendors and sub-contractors for delivery and completion of projects on time.
• Provide installation, analysis and other field services at site.
• Operate, maintain, and troubleshoot Network/Server/IT related systems.
• Customer support for high technical level issue.
• Troubleshooting of high technical level issue for 24 hours x 7days on-call duty (Not full shift duty).
• Manages existing accounts for all technical issues.

< Technical Qualifications >
Adjustable to the latest standard of technologies to provide appropriate IT-solutions that meets customer’s requirement.
• Microsoft, VMware, Symantec and other major software vendor’s product.
• Cisco, Palo Alto and other major network vendor’s devices, software and services. • Unix/Linux and Windows server operation and maintenance.
• Security software and solutions for servers and PCs. •
Local and Wide Area Network technologies.
• Virtualization and storage technologies.

2. Reporting This position reports to Manger or General Manager, Professional Services department. Others will be designated by President & CEO if necessary.