Customer Service Representative, Passenger Service

A Japanese international airline is looking for a Japanese Bilingual Customer Service Representative, Passenger Service at JFK airport.

① Job Description

· Customer service at JFK Airport (customer support, reservations, ticket confirmation, check-in, baggage handling at departure/arrival, communicating with customers, etc.)

· Deal with before and after the flight (preparation before departure, contact with other companies, management of in-flight meals, confirmation of passengers’ special requests, handling of lost luggage, lounge/stock control, catering service, etc.)

· General affairs (preparation/ordering of airport supplies and documents necessary for operation, preparation of monthly/other reports, etc.)

· Others (correspondence when a flight is delayed)

· Guidance and service monitoring of contract company employees

· Teamwork

· Uses physical strength to stand, walk, lift luggage, etc., such as assisting customers and luggage and handling luggage.

· Communication skills such as using the airport system and PC for check-in and reports, and contacting not only colleagues and customers but also other companies are required.

· Business trips to L.A., Tokyo, etc. depending on the work (not frequent).

② Requirements

· Business English required (report writing and business support).

· Fluent in Japanese.

· Working qualification holder in the United States. (No Visa Sponsor)

· Airport-related business experience is a plus but not required.

· Customer Service experience in any industry required.

· PC Skills (Excel, Word Basic Skill, PowerPoint)

· Driver’s license

· Work with great care in teamwork

③ Conditions

· Salary: $23.54-$25.54/hr

·Work Time
8 hours a day working from 6:30 am to around 4:00 am for 5 days shift system

Lunch Time 30 minutes (unpaid)

· Over Time: Occurs depending on flight conditions

· Probation: 90 days after joining the company


1) Vacation

2) Sick Leave

3) Insurance Medical, Vision, Dental, FSA, HSA, EAP, Life

4) 401K Retirement Plan

5) Travel benefit

6) Airport parking support for car commuters


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