Supervisor-IT Operations and Maintenance

Job Description:

Essential role required 5 days on-site will work in a 24×7 Operations Center environment performing a wide variety of tasks to include:

  • Supervise Operations and Maintenance team (9+ members).
  • Responsible for problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in US and Japan. 
  • Ensure tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure.
  • Provide periodical updates to customers and various internal departments.
  • Resolve critical system issues on a 24×7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
  • Perform internal system maintenance activity.
  • Monitor the status and performance of services and facilities.
  • Perform various provisioning activities.
  • Handing remote hand requests from related party.
  • Perform our company related site inspection.
  • Develops and maintains a framework of policies and procedures for operations and maintenance.
  • Create and update the documents for operations and maintenance.
  • Providing training to the team.
  • Interacts and negotiates with vendors to secure competitive and sustainable operations.
  • Supports for budget planning and expense controlling.
  • Performs any and all other related duties from time to time.

Qualification / Requirements:

  • Have experience in the telecommunications / IT industry.
  • Have management experience.
  • Knowledge of Cloud Services (Microsoft Azure is preferred.)
  • Knowledge of Enterprise and Service provider IT infrastructure.-Knowledge of Networking and Server systems (Cisco CCNA certification is preferred.).
  • Excellent written, oral, and interpersonal communication skills.
  • Capable of multi-tasking, time management and prioritization of workload.
  • Ability to assess faults, priorities, respond and escalate accordingly.
  • Willing to learn and develop new skills.
  • Co-operate with team mates and other departments.
  • Always think “Customer first”.
  • Excellent understanding of the organization’s goal and objectives.-Knowledge of applicable data privacy practices and laws.
  • Great project management skills.


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