Responsibility and Overview:
- Management Work
- Motivate subordinates for organizational goal
- Create new solutions in line with company goal
- Supervising subordinates
- Managing the project assigned to subordinates
- Managing subordinates’ workload and assignment
- Engineering work
- Project Management work
- Network/System/PC Design (Basic) work
- Network/System/PC Design (Detailed) work
- Network/System deployment work(onsite/remote)
- PC kitting work(onsite/remote)
- Network/System implementation work(onsite/remote)
- Documentation work
- Maintenance work (Tier2)
- Operate & manage the equipment/system that PSI (Professional Services & Implementation) shall manage
- Troubleshoot the issue/problem of the equipment/system that PSI shall manage
- Help Desk work (Tier1)
- Operation & manage the equipment/system that PSI shall manage
- Receiving & Responding customer inquiry
- Troubleshooting the issue/problem of the equipment/system that PSI shall manage
<Management work>
- Motivate, supervise and evaluate subordinates according to the company policy and company rules.
- Manage the team and hire the subordinates as necessary.
- Conduct requisite internal team meetings.
- Report weekly, monthly and in a timely manner projects and operations to supervisor.
- Attend sales activity meeting, internal organization and company related meeting.
- Collaborate with other department managers to improve company value and solve various problems.
- Manage subordinates’ Engineering work and support Engineering work.
- Manage the subordinates’ workload in order to let them do tasks at their best performance.
- Motivate the subordinates in order to improve their skill and performance.
- Help subordinates solve the issue/problem that subordinates have at the daily work.
- Improve team’s work processes, procedures and administrative procedures.
<Engineering work: Network / System / PC >
- Receive transfer of projects from Sales Engineer dept.
- Upon request from the Sales Engineer dept.
- Confirm and agree with the Sales Engineer dept. regarding the implementation, maintenance services and Help Desk services.
- Perform requirement definition work.
- Attend pre-sales customer meetings for the technical discussions.
<Project Management work>
- Create the document for the project management and facilitate the meeting with customer during project.
- Manage the project schedule and work progress and resolve the risk/issue on the project.
- Manage the project member and their work resource.
- Document WBS, Project Management Form etc.
<Design (Basic) work>
- Create basic design according to the requirement definition.
- Define roles, functions, and features of the solution according to the requirement definition.
- Create the general design document.
- Document Design Document, OM Manual etc.
<Design (Detailed) work>
- Create the detailed design according to the basic design document.
- Create the detailed design document.
- Create the procedure for the Development/Kitting/Implementation work phase.
- Document Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure etc.
<Deployment work>
- Create the equipment label and ship out the equipment.
- Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log.
- Create the manual for the customer.
- Document Work log/evidence, Test Result sheet, Admin/User Manual, Label etc.
<Kitting work>
- Create the PC label and ship out the PCs.
- Perform the kitting work according to the kitting procedure and record the kitting work log.
- Create the manual for the customer.
- Document Inventory Sheet, Kitting sheet, Admin/User Manual, Label etc.
<Implementation work>
- Perform the installation work (setup, racking, cabling etc.) on customer site/Datacenter according to the procedure.
- Perform the installation work remotely according to the procedure.
- Perform the test work on site and/or remotely and record and collect the implementation work log.
- Document Work log/evidence, Physical Diagram, Test Result sheet etc.
<Maintenance work>
- Pay attention to the customer inquiries and/or system alarm.
- Respond to customer inquiries via e-mail/phone and solving their issues/problems.
- Collaborate with the vendor for solving the system issue/problem if needed.
- Manage the inquiry/issue/problem from the beginning to the end and close the case.
- Propose and/or improve the system in order to reduce the customer’s issue/problem.
- Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
- Document the outage/system problem report.
<Help Desk work>
- Pay attention to the customer inquiries and/or system alarm/monitoring.
- Respond to customer inquiries via e-mail/phone and solving their issues/problems.
- Manage the inquiry/issue/problem from the beginning to the end and close the case.
- Propose the new operation procedure and/or improve the system in order to reduce the customer’s inquiry/issue/problem.