Hotel Front Agent
Job Summary:
A major hotel is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. An ideal candidate has a knack for customer service and work experience in the hotel industry. Ultimately, you will help create a pleasant and memorable stay for guests.
Responsibilities:
・Perform all check-in and check-out tasks
・Manage online and phone reservations
・Inform customers about payment methods and verify their credit card data
・Register guests collecting necessary information (like contact details and exact dates of their stay)
・Welcome guests upon their arrival and assign rooms
・Provide information about our hotel, available rooms, rates and amenities
・Respond to clients’ complaints in a timely and professional manner
・Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
・Upsell additional facilities and services, when appropriate
・Maintain updated records of bookings and payments
Requirements and skills:
・Work experience as a Hotel Front Desk Agent, Receptionist or similar role
・Understanding of how travel planning websites operate, like Booking and TripAdvisor
・Customer service attitude
・Excellent communication and organizational skills
・Fluency in Japanese required
・Degree in hotel management is a plus
Work hours:
3pm to 11pm or 2pm to 10pm, 35 hours per week
Weekend shifts may be required