Job Description:
- Client Development
- Conducts marketing research for potential clients and develops new corporate business.
- Produces and distributes sales materials, including flyers and emails to clients.
- Conducts group and Leisure sales activities and tour escorts.
- Maintains and develops customer base by suggesting products and services which meet and exceed client expectations.
- Participates in sales and marketing activities.
- Understands own function within the department and its impact on daily activities.
- Client Management
- Meets with key customers to build and maintain strong relationships.
- Provides phone and e-mail communications with clients to maintain business.
- Communicates clients’ objectives and requirements to travel consultants, IT teams and accounting.
- Handles customer requests.
- Resolves escalated customer service issues.
- Provides assistance in reservation for hotel, limousine, etc. as needed.
- Handles customer’s visas, passports, etc. as needed.
- Fully understands and acts upon our customer needs at all times.
- Maintains strong ties with clients and related parties.
- Handles complicated vendor or client situations.
- Meeting, Incentive and Event Management
- Develops, manages and delivers client reporting requirements.
- Analyzes and reviews clients’ cost performance with clients and identifies potential savings.
- Provides cutting-edge technology such as registration system.
- Negotiates with suppliers or vendors for better rates by collaborating with C&RM.
- Conducts risk management.
Requirements:
- Bilingual in Japanese and English.
- Experience is not required.