Overview:
This position is responsible for selling products by implementing sales plans; implementing IT environment ordered from customers; providing IT support services; supervising engineer staff.
Main Duties and Responsibilities:
- Plan and develop products of system integration services.
- Make investigation into new product lines and test them at our laboratory to evaluate if they meet customer’s requests.
- Maintain or obtain necessary certification to resale the system integration products.
- Support Sales department to promote our system integration services.
- Prepare accurate and self-explanatory sales presentations and proposals, for the purposes of presenting and explaining our products to customers.
- Provide customers with system integration service for designing, installing, maintaining, and improving their System by working closely with customers and the other departments.
- Efficiently demonstrate and explain the operation and use of our products to customers.
- Select the correct products and/or assist customers in making product selections, based on the customers’ needs, product specifications, applicable regulations, specifications and/or applications.
- Troubleshoot regarding our customer’s system.
- Keep the customer’s data updated to share information with co-workers.
- Submit report to the supervisor in a timely manner on progress and results of daily activities.
- Responsible to manage the daily work log and attendance of engineer staff. Manage the 1st evaluation of engineer staff.
- Maintains engineer staff by orienting and training employees.
- Participate in the administration and maintenance of the remote monitoring and management system, including but not limited to updating agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews.
- Work with sales teams and engineers for all projects, in order to identify new products and solutions, and research solutions for existing clients
- Document maintenance for all computer systems and network infrastructure.
- Communicate with customers as required, so as to keep them informed of incident progress, notifying them of impending changes or agreed outages, etc.
- Work alongside all engineers to ensure that they are acquiring the necessary skill sets to perform their job functions and meet the set departmental and individual goals
- Perform any and all other related duties, as assigned from time to time.
Qualification / Requirements:
- Fluency in Japanese, business level English.
- 5+ years’ hands-on experience in implementation of servers, network and other IT systems.
- Experience with SI project management
- Ability to positively communicate with customers
- Ability to report the result of trouble shooting
- Understanding of the organization’s goals and objectives
- Excellent understanding of the organization’s goals and objectives
- Ability to work in a team-oriented and collaborative environment Qualified candidates
- Excellent written, oral, and interpersonal communication skills
- Ability to research into systems issues and products as required and necessary
- Ability to communicate efficiently, both in technical and user-friendly language
- Highly self-motivated, as it pertains to technology
- Expertise in basic Cisco CLI commands for Cisco Catalyst switches and low-end routers
- Able to perform IT related basic mathematics, including subnet
- Calculations, binary-hex-decimal conversions, and some basic Boolean Algebra calculations
- Virus/Malware removal, troubleshooting BSOD, data recovery, user profile migration knowledge, both manually and using automated software
- Strong basic networking knowledge: TCP/IP, DNS, DHCP, Wireless, VLANs, basic routing/switching, NAT, etc.
- VPN connectivity troubleshooting and configuration (Cisco, Fortinet, PaloAlto, IPSec)
- WAN Technology (SD-WAN, MPLS, VPN)•vSphere, Hyper-V and Terminal Services
- Windows server Administration (2012-2019), Domain, DHCP, DNS and File share service
- Security software, such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies
- Cloud related knowledge and experience such as Azure, Google, AWS