Senior IT Manager Executive


This position is responsible for selling  products by implementing sales plans; implementing IT environment ordered from customers; providing IT support services; supervising engineer staff.

Main Duties and Responsibilities:

  • Plan and develop products of system integration services.
  • Make investigation into new product lines and test them at our laboratory to evaluate if they meet customer’s requests.
  • Maintain or obtain necessary certification to resale the system integration products.
  • Support Sales department to promote our system integration services. 
  • Prepare accurate and self-explanatory sales presentations and proposals, for the purposes of presenting and explaining our products to customers.
  • Provide customers with system integration service for designing, installing, maintaining, and improving their System by working closely with customers and the other departments.
  • Efficiently demonstrate and explain the operation and use of our products to customers.
  • Select the correct products and/or assist customers in making product selections, based on the customers’ needs, product specifications, applicable regulations, specifications  and/or applications.
  • Troubleshoot regarding our customer’s system.
  • Keep the customer’s data updated to share information with co-workers. 
  • Submit report to the supervisor in a timely manner on progress and results of daily activities. 
  • Responsible to manage the daily work log and attendance of engineer staff. Manage the 1st evaluation of engineer staff.
  • Maintains engineer staff by orienting and training employees.
  • Participate in the administration and maintenance of the remote monitoring and management system, including but not limited to updating agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews.
  • Work with sales teams and engineers for all projects, in order to identify new products and solutions, and research solutions for existing clients
  • Document maintenance for all computer systems and network infrastructure.
  • Communicate with customers as required, so as to keep them informed of incident progress, notifying them of impending changes or agreed outages, etc.
  • Work alongside all engineers to ensure that they are acquiring the necessary skill sets to perform their job functions and meet the set departmental and individual goals
  • Perform any and all other related duties, as assigned from time to time.

Qualification / Requirements:

  • Fluency in Japanese, business level English.
  • 5+ years’ hands-on experience in implementation of servers, network and other IT systems.
  • Experience with SI project management
  • Ability to positively communicate with customers
  • Ability to report the result of trouble shooting
  • Understanding of the organization’s goals and objectives
  • Excellent understanding of the organization’s goals and objectives
  • Ability to work in a team-oriented and collaborative environment Qualified candidates
  • Excellent written, oral, and interpersonal communication skills
  • Ability to research into systems issues and products as required and necessary
  • Ability to communicate efficiently, both in technical and user-friendly language
  • Highly self-motivated, as it pertains to technology
  • Expertise in basic Cisco CLI commands for Cisco Catalyst switches and low-end routers
  • Able to perform IT related basic mathematics, including subnet
  • Calculations, binary-hex-decimal conversions, and some basic Boolean Algebra calculations
  • Virus/Malware removal, troubleshooting BSOD, data recovery, user profile migration knowledge, both manually and using automated software
  • Strong basic networking knowledge: TCP/IP, DNS, DHCP, Wireless, VLANs, basic routing/switching, NAT, etc.
  • VPN connectivity troubleshooting and configuration (Cisco, Fortinet, PaloAlto, IPSec)
  • WAN Technology (SD-WAN, MPLS, VPN)•vSphere,  Hyper-V and Terminal Services
  • Windows server Administration (2012-2019), Domain, DHCP, DNS and File share service
  • Security software, such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies
  • Cloud related knowledge and experience such as Azure, Google, AWS


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