IT Support Engineer

Job Description:

  • Perform daily system monitoring, verifying the integrity of all hardware and server resources
  • Troubleshoot diverse range of hardware and software
  • Assist with Server maintenance and SAN / NAS and Network Configurations
  • Schedule, plan, implement and installation and testing of new products and improvements to systems relating to Linux and Windows systems
  • Create PC, servers, network setup manual, Troubleshooting report
  • Create, manage and respond to support cases submitted by customers, partners
  • Work in a fast paced environment that will challenge organizational and time management skills
  • Other duties as assigned by Supervisor
  • Provides advanced level technical support with the Microsoft suite of products (Windows 7/8/10, Office 2010/2013/2016, etc.)
  • Ensures successful completion of all daily tasks (externally and self-assigned)
  • Support our customers for HPE ProLiant Servers including Blade Servers, Dell PowerEdge Servers and EMC Storages
  • Maintain VMWare vSphere Environments
  • Make a selection of HW, SW and License
  • Support Sales team for hearing and proposal materials
  • Work at night and weekend if needed
  • Take a business trip with U.S. and aboard if needed
  • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)

Qualification / Requirements:

  • English (Required), Japanese (Preferred)
  • 3+ Years Work experience as Server Engineer
  • CCNA/CCNP/Network+ (Preferred)
  • MCSA/MCSE (Preferred)
  • 3+ Years of AD admin, WVD, O365, Security
  • Communication skills with customers, vender/carrier and company staff.
  • Documentation skills
  • Microsoft office products (Visio, Word, etc.) skills
  • Own car for visiting customer offices


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