Senior Manager / IT engineering

Responsibility and Overview:

  • Management Work   
    • Motivate subordinates for organizational goal
    • Create new solutions in line with company goal
    • Supervising subordinates 
    • Managing the project assigned to subordinates 
    • Managing subordinates’ workload and assignment
  • Engineering work
    • Project Management work 
    • Network/System/PC Design (Basic) work 
    • Network/System/PC Design (Detailed) work
    • Network/System deployment work(onsite/remote) 
    • PC kitting work(onsite/remote) 
    • Network/System implementation work(onsite/remote) 
    • Documentation work
  • Maintenance work (Tier2) 
    • Operate & manage the equipment/system that PSI (Professional Services & Implementation) shall manage
    • Troubleshoot the issue/problem of the equipment/system that PSI shall manage
  • Help Desk work (Tier1)
    • Operation & manage the equipment/system that PSI shall manage 
    • Receiving & Responding customer inquiry 
    • Troubleshooting the issue/problem of the equipment/system that PSI shall manage

<Management work>

  • Motivate, supervise and evaluate subordinates according to the company policy and company rules.
  • Manage the team and hire the subordinates as necessary.
  • Conduct requisite internal team meetings.
  • Report weekly, monthly and in a timely manner projects and operations to supervisor.
  • Attend sales activity meeting, internal organization and company related meeting.
  • Collaborate with other department managers to improve company value and solve various problems.
  • Manage subordinates’ Engineering work and support Engineering work.
  • Manage the subordinates’ workload in order to let them do tasks at their best performance.
  • Motivate the subordinates in order to improve their skill and performance.
  • Help subordinates solve the issue/problem that subordinates have at the daily work.
  • Improve team’s work processes, procedures and administrative procedures.

<Engineering work: Network / System / PC >

  • Receive transfer of projects from Sales Engineer dept.
  • Upon request from the Sales Engineer dept.
  • Confirm and agree with the Sales Engineer dept. regarding the implementation, maintenance services and Help Desk services.
  • Perform requirement definition work.
  • Attend pre-sales customer meetings for the technical discussions.

<Project Management work>

  • Create the document for the project management and facilitate the meeting with customer during project.
  • Manage the project schedule and work progress and resolve the risk/issue on the project.
  • Manage the project member and their work resource.
  • Document WBS, Project Management Form etc.

<Design (Basic) work>

  • Create basic design according to the requirement definition.
  • Define roles, functions, and features of the solution according to the requirement definition.
  • Create the general design document.
  • Document Design Document, OM Manual etc.

<Design (Detailed) work>

  • Create the detailed design according to the basic design document.
  • Create the detailed design document.
  • Create the procedure for the Development/Kitting/Implementation work phase.
  • Document Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure etc.

<Deployment work>

  • Create the equipment label and ship out the equipment.
  • Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log.
  • Create the manual for the customer. 
  • Document Work log/evidence, Test Result sheet, Admin/User Manual, Label etc.

<Kitting work>

  • Create the PC label and ship out the PCs.
  • Perform the kitting work according to the kitting procedure and record the kitting work log.
  • Create the manual for the customer.  
  • Document Inventory Sheet, Kitting sheet, Admin/User Manual, Label etc.

<Implementation work>

  • Perform the installation work (setup, racking, cabling etc.) on customer site/Datacenter according to the procedure.
  • Perform the installation work remotely according to the procedure.
  • Perform the test work on site and/or remotely and record and collect the implementation work log.
  • Document Work log/evidence, Physical Diagram, Test Result sheet etc.

<Maintenance work>

  • Pay attention to the customer inquiries and/or system alarm.
  • Respond to customer inquiries via e-mail/phone and solving their issues/problems.
  • Collaborate with the vendor for solving the system issue/problem if needed.
  • Manage the inquiry/issue/problem from the beginning to the end and close the case.
  • Propose and/or improve the system in order to reduce the customer’s issue/problem.
  • Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
  • Document the outage/system problem report.

<Help Desk work>

  • Pay attention to the customer inquiries and/or system alarm/monitoring.
  • Respond to customer inquiries via e-mail/phone and solving their issues/problems.
  • Manage the inquiry/issue/problem from the beginning to the end and close the case.
  • Propose the new operation procedure and/or improve the system in order to reduce the customer’s inquiry/issue/problem. 

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