IT Help Desk Engineer

Position:               IT Help Desk Engineer

Customer:            Japanese Trading Company in Midtown, NYC

Job Description

  • IT Help Desk Engineer to help maintain and troubleshoot infrastructure for a customer in New York City.
  • Demonstrate technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security.


  • Provide 1st-level (Tier 1) IT Help Desk / Admin / QA support
  • Test and maintain operating systems, application software (Office 365), smart phones, printers, video conferencing system, etc.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with server, network team and/or vendors to implement those fixes
  • Liaise with other IT teams, vendors and other IT personnel for problem resolution
  • Write and maintain documents to increase efficiency and lower the mistakes on any tasks
  • Update ticketing system


  • Proven working experience in administrating and troubleshooting MS Windows based environments
  • Solid networking knowledge (OSI network layers, TCP/IP)

Job Type

  • Full-time with full benefits


  • $25-30 / hour
  • 8 hours per day including 1-hour paid lunch
  • 9am to 5pm / Monday through Friday (10 paid holidays / year)


  • Fluent in English writing/reading and speaking. Japanese and/or Spanish is a plus
  • At least 1 year of Help Desk or related experience
  • AA/BS/MS degree in Computer Science, Engineering, CIS or a related subject
  • Microsoft Certified Professional is preferred
  • Authorized to work in the United States
  • Willing to undergo a background check, in accordance with local law/regulations
  • Able to commute to this job’s location


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